Refund & Returns Policy
Clear, fair policies to ensure your complete satisfaction. Your confidence in our service is our priority.
100% Money-Back Guarantee
If your order is not delivered, you receive a full refund. No questions asked. We stand behind our 98% successful delivery rate with this unconditional guarantee.
Our Refund Policies
Comprehensive policies covering various scenarios to ensure fair treatment for all customers.
Non-Delivery Guarantee
Complete protection against failed deliveries. Our primary commitment to customer satisfaction.
- 100% money-back if order not delivered
- Contact support immediately if tracking shows issues
- Refund processed within 24 hours of claim approval
- Available for all shipping methods
Damaged/Incorrect Products
Protection against rare shipping issues or order processing errors.
- Report within 48 hours of receipt
- Provide photographic evidence if possible
- Replacement or refund based on situation
- Case-by-case review by support team
Order Cancellations
Flexibility for customers who need to cancel their orders.
- Orders can be canceled before dispatch
- Contact support team immediately
- Once shipped, orders cannot be canceled
- Refund processed to original payment method
Partial Refunds
Fair solutions for partial order issues or discrepancies.
- Considered for missing items from order
- Available for damaged portions of order
- Case-by-case review by support team
- Proportional refund based on issue
Refund Process Flow
Simple steps to request and receive your refund. We make the process quick and straightforward.
Contact Support
Reach out via email or live chat within the required timeframe. Provide your order details and reason for refund request.
Within 48 hours of issueCase Review
Our support team reviews your case, checks tracking information, and verifies the issue. We aim for quick assessment.
0-15 minute responseApproval & Processing
Once approved, we initiate the refund process. You'll receive confirmation and timeline for funds return.
Within 24 hoursRefund Issued
Refund is issued to your original payment method. Processing time depends on your payment provider (typically 3-7 business days).
3-7 business daysEligibility Conditions
Clear guidelines on what qualifies for refunds and what doesn't.
Eligible for Refund
- Order not delivered (tracking shows failed delivery)
- Package lost in transit with no movement for 14+ days
- Damaged products upon arrival
- Incorrect items received
- Order canceled before dispatch
- Missing items from your order
Not Eligible for Refund
- Change of mind after order placed
- Failure to provide correct shipping address
- Refusal to accept delivery at destination
- Customs seizures in destination country
- Failure to collect package from postal office
- Reports made after 48 hours of delivery
- Products used or opened
Important: Age restriction 21+. Products for adult use only. By ordering, you confirm you meet age requirements.
Need Refund Assistance?
Our support team is available 24/7 to help with refund requests, order issues, or any questions about our policies.
Email Support
support@chemsmixlab.com
0-15 minute response timeLive Chat
Instant assistance via floating chat icon on our website
Instant responseOrder Support
Help with existing orders, tracking, and delivery issues
Fast resolutionTips for Faster Refund Processing
1. Have your order number ready
2. Provide tracking information if available
3. Include clear photos for damaged items
4. Specify preferred refund method
5. Check spam folder for our responses
Shop With Confidence
Our comprehensive refund and return policies ensure you can order with complete peace of mind. Experience premium research chemicals backed by our guarantees.