Contact Our Team
We're here to help with any questions about orders, shipping, payments, or our premium research chemicals. Fast, reliable support guaranteed.
Get in Touch
Choose your preferred contact method. Our support team is available 24/7 to assist you.
Live Chat Support
Instant assistance via the floating chat icon on our website. Available 24/7 for quick questions, order updates, and immediate support.
Email Support
Detailed assistance for complex inquiries, payment instructions, order issues, and shipping questions. We respond within minutes.
support@chemsmixlab.comOrder Support
Dedicated assistance for existing orders, tracking information, shipping updates, and delivery questions. Fast resolution guaranteed.
24/7 Support Hours
Our support team is available around the clock to assist you. No matter when you need help, we're here.
Current Support Status
• Live Chat: Available Now • Email: 0-15 min response • Order Support: Immediate Assistance
Contact Information
All the ways you can reach us and get the help you need.
Shipping & Delivery
Questions about shipping options, delivery times, tracking information, or shipping costs?
Contact Shipping SupportPayment & Orders
Need help with payment methods, order processing, payment instructions, or order status?
Contact Payment SupportProduct Questions
Have questions about our products, research chemicals, quality, or intended use?
Contact Product SupportReturns & Refunds
Need assistance with returns, refunds, damaged products, or our 100% delivery guarantee?
View Refund PolicyLegal & Policy
Questions about our terms, privacy policy, legal disclaimer, or compliance information?
View Legal DocumentsGeneral Questions
Other questions about our services, website, or anything else? We're here to help.
Ask General QuestionFrequently Asked Questions
Quick answers to common contact and support questions.
How fast do you respond to emails?
We respond to all emails within 0-15 minutes during normal hours, and typically within 30 minutes maximum. Our support team monitors emails 24/7.
Is live chat really instant?
Yes! Live chat provides instant connection with our support team. Look for the floating chat icon in the bottom right corner of our website.
What information should I include when contacting support?
Please include your order number (if applicable), the email used for ordering, and a clear description of your question or issue. This helps us assist you faster.
Do you offer phone support?
Currently, we provide support via email and live chat only. This allows us to maintain detailed records and provide the fastest possible responses to all customers.
Can I get help with payment methods?
Absolutely! Contact us for payment instructions after placing your order. We accept multiple payment methods including Bitcoin (5% discount), bank transfers, and more.
Our Support Guarantee
We are committed to providing exceptional customer support. Your satisfaction is our priority.
Ready to Contact Us?
Choose your preferred contact method above or use the links below to get the help you need quickly.
Quick Tip
For fastest assistance: Use live chat for quick questions, email for detailed inquiries. Have your order number ready if asking about an existing order.