Frequently Asked Questions

We offer two shipping options from our EU warehouse:

• Standard Shipping: €4 flat fee (2-5 business days)
• Express Shipping: €7 flat fee (1-2 business days)

FREE Express Shipping for all orders over €250. All orders are shipped discreetly with plain, unmarked packaging and include tracking information sent via email once shipped.

We accept multiple manual payment options for your convenience:

• Europe Only: Bank Transfer, Revolut
• US Only: Apple Pay, Zelle, Chime
• Canada Only: Interac E-transfer
• Global: Bitcoin (5% discount), Gift Cards

After placing your order, contact our team via email or livechat for specific payment instructions. All orders are dispatched immediately after payment confirmation.

We stand behind our delivery with a 100% money-back guarantee:

• If your order is not delivered, you receive a full refund
• Contact support immediately if tracking shows delivery issues
• Damaged or incorrect items reported within 48 hours qualify for replacement/refund
• Partial refunds considered for missing items or discrepancies

Our support team reviews each case individually to ensure fair resolution.

Simple ordering process:

• Browse products and add to cart
• Proceed to checkout with your details
• Choose shipping option
• Place order and contact us for payment instructions
• Once paid, order ships immediately

Tracking information is provided by email once your order is registered with the shipping carrier. You can monitor your shipment every step of the way.

Your privacy is our priority:

• All orders ship in plain, unmarked packaging
• No product names, logos, or company information visible
• Products securely sealed to prevent leaks or damage
• Discreet billing information

We ensure your order arrives safely and privately. For age verification: All products are for adults only with 21+ age restriction.

Order modification policies:

• Orders can be canceled before dispatch by contacting support
• Once shipped, orders cannot be canceled
• Address changes only possible before shipping
• Order processing begins immediately after payment confirmation

For fastest assistance, use our live chat for order modifications. Response time is typically under 15 minutes via email and instantly via live chat.

Yes! We offer special incentives for cryptocurrency users:

• 5% discount on all orders paid with Bitcoin
• Global acceptance of Bitcoin payments
• Secure and private transaction processing
• Faster order processing with crypto payments

Simply select Bitcoin as your payment method during checkout, and the discount will be applied. Contact support for wallet address and payment details.

We handle delivery issues promptly:

• Monitor your tracking information regularly
• Contact support immediately if tracking shows issues
• Most delays are due to customs or local postal services
• Our 100% money-back guarantee covers undelivered packages

To ensure smooth delivery: Double-check your shipping information at checkout. Our support team is available to assist with any transit issues.